Refund policy

Return & Refund Policy

If you are not satisffied with your purchase, as long as you contact us within 7 days from the date of delivery  of the item, we will process your return/exchange request. Any request after 7 days will not be honored. Please make sure to contact us by email (service@axispeed.com) at first.

Considering the reasons for controlling international logistics costs, we typically adopt the replacement method for products with quality issues. After verification, the replacement items will be directly mailed to the customers.

Return & Exchange Conditions

• Items returned WILL NOT be accepted with the reasons of DON'T like, DON'T want, wrong colors, wrong size, etc, which are related to the personal favortie habbits or diffiiculty in selection. 
• Items returned WILL NOT be accepted unless there are obvious quality issues with the products.
• Items returned without authorization WILL NOT be accepted.
• Free returns can be requested within 7 days from the date of delivery. Please email us at service@axispeed.com to address your request of returns or replacement. 
• To qualify for he returns,You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.
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Non-returnable items:

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.
•  DON'T like/Lost interest/Wrong Shipping address caused by customers, are non-refundable. 
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General Return Process

• Initiate a return: Please email us at service@axispeed.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange enquiry, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
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Return Charge

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), we DO NOT accpet returns and refund enquires principlly. In some of the special cases that  AXISPEED.COM will approve the returning enquiry from the buyer, the buyer should pay the international returning freight, and at least 30% of service charge (depends on different items) will be applied on the the order amount. 
• Restocking fee($20~$50) to be charged to the consumers for the return of a product depending on the item category. 

• You bear the full cost of return shipping. Given the high cost of international logistics, returning an item due to "change of mind" or incorrect sizing often exceeds the value of the merchandise itself. Please refer to our Size Guide carefully before ordering.

   

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us with your order number at service@axispeed.com.

Please Note: we DO NOT refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders CAN'T be canceled once the parcel is shipped out due to the international logistic process. 

Email: service@axispeed.com

Address: unit1308, 13floors of Nanfang Securities Tower, 148 of Tiyu Dong Road, Guangzhou, PR.CHINA